Privacy Policy

Your privacy matters to us.

At Onness Label we believe in being open and honest about our jewellery and about how we handle your information. This policy explains clearly what we collect, how we use it, and how we keep it safe. If you ever have questions just reach out at contact@onnesslabel.com

 

Personal information we collect

When you visit onnesslabel.com.au, we automatically collect certain information about your device including your web browser, IP address, time zone, and cookie data. As you browse we may also collect information about the pages and products you view and how you interact with our site. We call this Device Information.

When you make or attempt to make a purchase we collect your name, billing address, shipping address, payment information, email address and phone number. We call this Order Information.

Together, Device Information and Order Information make up your Personal Information.

 

How we use your information

We use your Order Information to process and fulfil your order including payment, shipping and order confirmations. We use it to communicate with you about your purchase, screen for potential fraud or risk, and send you marketing and product updates where you have given us permission to do so.

We use your Device Information to improve and optimise our site, understand how customers browse and interact with it, and assess the success of our marketing.

 

Who we share your information with

We work with trusted third party services to run our business. Your information may be shared with the following partners.

Shopify powers our online store. You can read their privacy policy at shopify.com/legal/privacy

Google Analytics helps us understand how customers use our site. You can read their privacy policy at google.com/intl/en/policies/privacy and opt out at tools.google.com/dlpage/gaoptout

Klaviyo manages our email marketing. You can read their privacy policy at klaviyo.com/legal/privacy-notice

Judge.me collects and displays customer reviews. You can read their privacy policy at judge.me/privacy

We may also share your information where required by law such as in response to a lawful request or to protect our rights.

 

Email marketing

With your permission we may send you emails about new products, special offers and brand updates. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send you. We will never sell your email address to anyone.

 

Targeted advertising

We may use your information to show you relevant advertising on other platforms. You can opt out of targeted advertising through the following links.

Facebook at facebook.com/settings/?tab=ads

Google at google.com/settings/ads/anonymous

You can also opt out through the Digital Advertising Alliance at optout.aboutads.info

 

Cookies

We use cookies to help our site work properly and to understand how you use it. Cookies are small data files placed on your device. You can choose to disable cookies through your browser settings. For more information visit allaboutcookies.org

 

Intellectual property

All content on onnesslabel.com.au including images, copy, logos, and brand assets are the property of Onness Label and may not be copied, reproduced, or used without written permission.

 

Your rights

Depending on where you live you may have the right to access, correct, update or delete the personal information we hold about you. If you are located in Australia, New Zealand, the European Economic Area or the United Kingdom we will handle your information in accordance with applicable privacy laws in your region.

To exercise any of these rights please contact us at contact@onnesslabel.com and we will respond as quickly as possible.

 

Data retention

We keep your order information for as long as necessary to provide our services and comply with our legal obligations. If you would like your information deleted please contact us and we will action your request.

 

Do not track

We do not alter our data collection practices in response to Do Not Track signals from your browser.

 

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

 

Contact us

If you have any questions about this privacy policy or how we handle your information please get in touch. We are always happy to help.

Email: contact@onnesslabel.com